Delivery, returns and terms

Stock items are dispatched from our UK workshop within 2–3 working days. Controllers and props built to order take 2–3 weeks; we confirm the date when you order.

UK delivery is £6.95, and free on orders over £150. Large props and mega trees ship on a pallet with a two-day booked service.

Every controller is bench-tested, updated to the latest firmware and labelled with its port map before it leaves us.

Unused items in their original packaging can come back within 30 days for a refund, minus the return carriage. Custom-built props and cut pixel strings can't be returned unless faulty.

Controllers carry a two-year warranty against manufacturing defects. Pixels and power supplies carry twelve months. Water ingress from a badly sealed connector isn't a manufacturing defect, but we will always help you fix it.

To start a return, open a support ticket with your order number and a photo of the fault.

We hold the details you give us to fulfil orders, answer support tickets and keep your account working: name, contact details, delivery address, order history and forum posts.

Card details are never stored by us. They are entered on the secure Base44 Payments checkout page and handled by the payment provider.

Forum posts and your profile name and avatar are public. You can clear your bio at any time in your account. Ask us to delete your account and we'll remove your personal data, keeping only what accounting rules require.

Prices are in pounds sterling and include VAT where applicable. A contract forms when we confirm your order, not when you click pay.

Pixel light systems run at mains voltage through power supplies. Installation must be carried out by someone competent to do so, and all outdoor connectors must be sealed. Follow the wiring guidance in your documentation and in our support threads.

Forum content belongs to the person who posted it. Be decent to each other; we remove spam, abuse and anything that would get someone hurt.